At Oljandar, we strive to provide the best possible service to our customers. If you are not satisfied with our email services, we offer a refund policy under certain conditions as outlined in this document.
This refund policy applies only to fees paid for our subscription plans and does not cover any third-party services or products obtained through Oljandar.
By subscribing to Oljandar, you agree to the terms and conditions of this refund policy. If you have any questions or concerns, please contact our support team for assistance.
Refunds are available to new customers within the first 30 days of their initial subscription. To be eligible for a refund, you must submit a refund request within this 30-day period.
Existing customers who upgrade or downgrade their subscription plan are not eligible for refunds on the new plan. However, any overpayments or billing errors will be promptly corrected upon notification.
Refunds will not be issued for accounts that are terminated due to violations of our Terms and Conditions or misuse of our services.
To request a refund, please contact our support team via email at [email protected] or through the contact form on our website. Provide your account details and a brief explanation of your refund request.
Our support team will review your request and determine if you are eligible for a refund. You may be asked to provide additional information to process your request.
We aim to process all refund requests within 7-10 business days. Once approved, the refund will be issued to the original payment method used for the subscription.
Partial refunds may be granted in certain circumstances, such as if you experience a significant disruption of service or technical issues that we are unable to resolve promptly.
If you are eligible for a partial refund, the amount will be calculated based on the unused portion of your subscription term. The refund will be issued to the original payment method.
To request a partial refund, follow the same procedure as for a full refund and provide details of the issues you have encountered. Our support team will review your case and determine the appropriate refund amount.
Certain fees are non-refundable, including but not limited to one-time setup fees, domain registration fees, and any additional services or features purchased through Oljandar.
We will clearly indicate any non-refundable fees at the time of purchase. Please review all charges carefully before completing your transaction to avoid any misunderstandings.
If you have any questions about non-refundable fees, please contact our support team for clarification before making a purchase.
If you initiate a chargeback with your bank or credit card company, your account with Oljandar may be immediately suspended or terminated. We reserve the right to dispute any chargebacks and to collect any unpaid fees.
To avoid misunderstandings, we encourage you to contact our support team before initiating a chargeback. We are committed to resolving any issues and ensuring your satisfaction with our services.
Chargebacks are subject to a processing fee, which will be deducted from any refund amount you are eligible to receive.
Refunds will be processed in the original currency of the transaction. If you paid in a currency other than USD, the refund amount may vary due to exchange rate fluctuations and any fees charged by your payment provider.
We are not responsible for any differences in the refund amount caused by currency conversion or fees imposed by your bank or credit card company. Please check with your payment provider for details on their policies.
Once a refund is processed, it may take additional time for the funds to appear in your account, depending on your payment provider’s policies and processing times.
You may cancel your subscription to Oljandar at any time. Upon cancellation, your account will remain active until the end of the current billing cycle, after which it will be deactivated.
Refunds are not provided for cancellations made after the initial 30-day period. However, you will not be charged for subsequent billing cycles after your cancellation request is processed.
To cancel your subscription, please log into your account and follow the cancellation instructions, or contact our support team for assistance.